Something for you
Whether you have a single apartment or house, or a large and expanding portfolio encompassing multiple properties, we are able to provide the right kind of service that is tailored towards your needs. We have an experienced and dedicated portfolio management team so we can work with clients who own larger portfolios or require block management services.
Feel free to talk to us we are here to help
JAPEX HOUSING SOLUTIONS
Whether you have a single apartment or house, or a large and expanding portfolio encompassing multiple properties, we are able to provide the right kind of service that is tailored towards your needs.
7
Years of
experience
3
Men in the
company
610
Realizations
for clients
Future starts today.
We have an experienced and dedicated portfolio management team so we can work with clients who own larger portfolios or require block management services.
Frequently asked questions
1I have a maintenance issue, what should I do?
We are determined to maintain a clean and safe residence for our tenants. To help us make repairs promptly, we ask that you submit all maintenance requests as soon as you notice them. The longer you wait, the worse the issue will get, and you will impair our ability to maintain an enjoyable living environment.
To make a maintenance request, please email maintenance@mxestates.co.uk, include your name, address and contact number. MX Estates will then schedule a repair and notify you when it will be fixed.
In case of a maintenance emergency, please call 07464 735 921. If you reach the voicemail, leave a message- ALL VOICEMAILS ON THIS LINE ARE MONITORED 24 HOURS A DAY/ 7 DAYS A WEEK!
* Some examples of emergencies include: water leaks, fire, power failure, smell of gas, etc.
* If you have a medical or criminal emergency, please call 999
2What should I do if I have an issue with my boiler?
If you have a top-up meter, make sure that there is credit on the meter then follow the instructions below;
• Check the pressure gauge on the boiler
• Check the screen on the boiler for any error codes
• Call the Mx Estates maintenance department on 07464 735 921 with this information
3Do I need to give my utility providers any information when I move in?
Please ensure that you register for all of the bills that you are responsible for, such as gas, electricity, water and council tax.
Properties
4My appliance is faulty, who do I call?
Washing machines are the tenant’s liability. For all other appliances, please call the Mx Estates office on 07464 735 921
5I have a water leak in my property, what can I do?
If you find water leaking anywhere in your property, first identify the room it affects and the area it is coming from. Then, call the maintenance department on 07464 735 921